Magic finally explains why print-to-demand Secret Lairs is gone: 'It's better for business'

Wizards of the Coast says early print-to-demand Secret Lair drops caused too many problems

If you’re a Magic: The Gathering enthusiast, there’s a good chance you’ve had this experience before: You head to the Secret Lair website at 12 p.m. EST sharp to buy some cool new cards, spend an hour or longer waiting in a digital queue, and wind up with nothing after the new drop sells out. The increasing popularity and jankiness of the Secret Lair sales experience has led many fans to rally around a seemingly simple request: Bring back print-to-demand.

This seems like an obvious fix, but it turns out it’s not that simple. To fully explain why, however, we’re going to have to go back to the very beginning of Secret Lair.

When Secret Lair began in December 2019 (kicking off with Bitterblossom Dreams), new cards were sold during a limited window of time and then printed to meet demand. If you went to the website at the right time, you would always be able to buy the latest drop, ensuring whoever wanted them had access to the cards. But the print-to-demand approach came at a cost.

“The only time that Secret Lair has truly been print-to-demand was in the very early days,” Secret Lair senior director Lindsey Bartell said during the Feb. 3 stream of Weekly MTG. “[Customers] were waiting six, seven, eight, nine months to receive their product.”

According to Bartell, those delays weren’t just frustrating for players; they also caused problems for the company. Because Secret Lair shares printers and suppliers with the rest of Magic’s release schedule, waiting to print until after orders closed created unpredictable bottlenecks in Wizards of the Coast’s supply chain. “By the time we got the order, then we have to figure out a place in the supply chain, and it can be disruptive,” she said. “It’s hard to predict when things will be printed.”

Wizards attempted to address those problems by experimenting with a new strategy called “time-boxed demand.” The company still used fixed ordering windows but also stocked up on a large amount of pre-printed cards meant to satisfy whoever wanted to purchase the drop. But the guesswork involved with time-boxed demand introduced a different problem entirely.

“We ended up with a ton of inventory that was kind of like dead stock,” Bartell said, referencing years-old images of unsold Secret Lair products circulating online. “There was a Reddit thread many years ago of just like, ‘Here’s a garbage dump full of Secret Lair products.’”

Over time, Wizards of the Coast shifted away from time-boxed demand as well. The company announced in January 2024 that it was pivoting to a “limited-print-run model.” What it ultimately meant, however, is that unless players log in right when the drops go live and wait in the potentially long purchase queue, they can miss out on Secret Lair cards entirely. Despite numerous requests that Secret Lair return to the print-to-demand model, Bartell confirmed during Weekly MTG that it’s not going to happen.

“The short answer — and again, not a sexy one — is that this one is better for business,” Bartell said, adding that the current model allows Secret Lair to function like an experimental arm of Magic, funding riskier projects and unusual releases that wouldn’t have been viable previously. Limited quantities also prevent Secret Lair from disrupting major tentpole releases. “The last thing we want is, ‘Oh, Secret Lair had to get in there, so now Final Fantasy is going to be late.’ We don’t want to be that guy.”

Bartell also shut down another popular request: reprinting older Secret Lair drops. When asked whether Wizards would ever bring back past releases that sold out quickly, her answer was an emphatic “No.” She added, “We are a collectibles business. It’s a one-and-done situation.”

Wizards has also adjusted how it handles mechanically unique cards. Most Secret Lair drops reprint pre-existing cards or reskin legendary creatures for whatever the crossover-of-the-week is. But there are cases, like the recently released Fallout-themed Rad Superdrop, where characters like Lucy and The Ghoul get new cards featuring unique abilities. Bartell said cards like these are no longer intended to be exclusive to Secret Lair. Starting last year, such drops have remained available on the Secret Lair site longer and have received non-foil releases through game stores in the Wizards Play Network in the weeks that follow.

The Q&A portion of Weekly MTG also touched on other common complaints related to bots and scalpers potentially crowding the queue times and purchasing the drops to resell them. Bartell, however, said internal analysis showed that only about “0.5 percent of orders came from bad actors.”

As for queues, Bartell acknowledged that there have been problems in the past. “It is never okay for me for people to be waiting five hours for their drop,” she said. “That absolutely does not meet my standard, was absolutely embarrassing, and is not something I ever want to see again.” She said Wizards has since increased checkout throughput by more than 300 percent, with recent drops seeing most customers wait under an hour. Bartell also confirmed that the previously stalled Monster Hunter Secret Lair is on track for a release sometime later in 2026.

It’s a good sign to see Wizards being so transparent about some of its more hotly debated strategies related to Secret Lair. While the program may continue to experiment with how it’s priced and distributed moving forward, with a few stumbles along the way, one thing is clear: print-to-demand will remain a thing of the past.